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Six Features That You Definitely Must Have For Your Business Phone System If you want your business to succeed, you must invest in quality communication. When choosing a phone system, there are some things you should consider. One important factor that requires your consideration is the kind of phone features you ought to have. A phone system is only as good as the features it has to offer. Here are 6 examples of telephone features that you should have. Voicemail Feature Every phone system on the market today has a voicemail feature. Nonetheless, these features are different depending on a provider. Some features of voicemail will grant you access to your voice messages regardless of where you are. Whether you are using a remote voicemail system or the phone itself, you can gain access to your messages anytime and from any place. Conferencing You can use this feature, which has multiple extensions to connect to a number of people. While buying a phone system with this particular feature, it is wise to find out the maximum or minimum number of connections the phone can have simultaneously. It is also important to check the audio and quality of sound in the speaker of your phone.
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Virtual Receptionist The auto attendant is great if you constantly have many calls on your hands and lack capital for a call center solution. If you don’t have one of these I’m today’s world, your business might be termed as unprofessional. Such software simply take the place of a real receptionist. They are capable of passing the required info regarding your business to the caller.
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Caller ID Business people may find it hard to get the time to answer all their inbound calls because how hectic their schedule can get. You can decide how to handle any call just by using this feature. By looking at the caller ID, you can know, which calls are business related, and those that are not. Additionally, it allows you to choose which call comes first on your priority list. However you should never allow your casual calls to be made using your business number. Music on Hold A research by the telemarketing magazine revealed that 80% of callers are normally put on hold. Additionally, the study evidently showed that 60% of the callers hang up if they end up experiencing silence. Playing musing in the background, in most cases encourages the caller to remain on the line. You can also keep them engaged by using messages other than complete silence. Forwarding Call Call forwarding allows you to forward all your incoming calls to another phone such as another office phone, or your mobile phone, instead of failing to answer the calls.In some cases, the hunt group technique is used, and the call is forwarded to a series of numbers until it is eventually answered. Clearly, Phone systems have several Features. It is up to you to research and find out, which ones your business requires most. Nonetheless, no law prohibits you from having all of them.